Infrastructure and Support Services is a centralized group structured to support all ACPS networks as well as centrally manage software; this includes: phones, wireless, computer software, and server systems. Infrastructure and Support Services consists of two groups: the Network Engineering staff and the Service Desk Engineering staff. 

 


Spotlight:


The Service Desk Engineers

Contact the Service Desk with technology support questions, issues, and needs. Visit the Knowledge Base to view articles that can possibly answer your questions by going to the Service Desk Portal and click on Knowledge Base Articles:  Service Desk Portal

  • Requests are processed through the online Service Desk Portal
  • To install printers and download available software like Adobe products, go to the Service Desk Portal and click on the "Want software? Go to the Downloads page" button. A list of available software and printers will appear. Click in the Search List to filter to query for a particular software.
  • You may also contact the Service Desk at 434-975-9444 or servicedesk@k12albemarle.org.
  • The Service Desk is located on 2761 Hydraulic Road, near Albemarle High School.
  • Service Desk hours are Monday-Friday, 7:30am to 5:00pm.

The Network Engineers

Network Engineers are responsible for the routine maintenance performed on various networks and systems.

The maintenance window is scheduled for Saturday from 5:00pm through Sunday at 5:00am. All routine server updates and maintenance will occur during the designated timeframe. Emergency maintenance will be announced as required.

The Network Engineers are located on 2761 Hydraulic Road, near Albemarle High School. ​​​​​​​​​